customer-service

7 Common Mistakes Everyone Makes in Customer Service

In any venture in life, mistakes are bound to happen. Whether it is your first steps, or you’ve worn a well-trodden path, it is always possible to trip up once or twice. At Frosch Learning, we know that we are always learning. Learning from our mistakes can only lead to a stronger business and more experience in how best to satisfy customers. For a head start, or a heads-up, here are seven common mistakes everybody makes in customer service.

Not being prepared

Any customer service team needs to be informed and on their toes. If, however, an advisor is inadequately prepared for their role, this will have a negative impact on customer relations, whether the advisor is making a sale or handling an urgent query. It is always worth investing in employees. With full commitment and sales training, your sales team will be ready to deliver the best possible results.

Not keeping up to date

It is not only your employees that need to be prepared for anything. It is worthwhile for the organisation as a whole to keep up to date with the latest developments in the industry. As we at Frosch Learning have previously noted, “the sales landscape is a dynamic and ever-changing one, making it crucial for your staff to receive sales training that is as comprehensive, relevant and up-to-date as it is convenient around their usual working hours.” If the company is conscious of change, they can properly equip their employees with the tools to succeed in sales.

Not following up on sales

According to HubSpot, 44% of salespeople give up after one follow-up on the sale despite most (80%) requiring at least five. On average, a salesperson only attempts to reach a prospect twice in the first place. This lack of persistence may mean that a fledging sale is overlooked and could ultimately cost the company profit. Encouraging salespeople to pursue potential sales and not to give in to doubt or discouragement is imperative. Though not every prospect or follow-up will result in an eventual sale, you will be more successful overall.

Being impatient

As well as persistent, in sales, it pays to be patient. HubSpot estimates that 63% of customers who request information on your company will take at least three months to make a purchase: 20% of those may even take up to a year. Taking into account also that only a quarter of leads will advance to a sale, you may find themselves playing a very long game. To increase sales, it is important that leads are pursued from whichever end they reach, regardless of how long it takes them.

Sticking to a script

In customer service, it is easy to adopt a certain pattern when approaching customers. There may be words, lines, or even a full speech relied upon to draw customers’ interest. This is a good way to ensure that customer service advisors have a platform to jump off of, but be wary of allowing interactions with customers to become too scripted. This article by Vala Afshar for the Huffington Post points out that the customer experience "is not a one-time event, and every single interaction is going to be different."

Patrick Collinson of The Guardian reaches a similar conclusion that the best customer service “really [tries] to sort things out rather than sticking to a script.” Customers want to feel that it is their own needs being addressed, so a generic speech might not be so effective. To really pitch a sale, prepare for some improvisation within your presentation.

Not listening to the customer

More than anything, customers should feel that their needs are being respected, and their voices heard. Afshar estimates that 55% of consumers are willing to pay more for a guaranteed good experience. That is how much customers care about receiving the best customer service. Do right by the customer, and you will guarantee a positive experience. As Paul Greenberg notes in Afshar’s article: “If a customer likes you and continues to like you, they will do business with you. If they don’t, they won’t.

Taking the bad as well as the good

It requires a thick skin to be in customer service. The most important thing to remember is not to let the bad overwhelm the good. An unsuccessful sale won’t erase nine successful ones. Every day is a new chance to learn and try again. To quote Patrick Collinson: “Just do it.”


leadership training

5 Quick Tips on Leadership Training

When it comes to leadership training, it’s important to get the most out of your course and return to the office ready to manage your team. Whether you're heading to a training course yourself, or you want to equip your team leaders with the right information before their training begins, we've put together five tips you should follow.

  1. Work with a professional

When it comes to leadership training, you cannot afford to make mistakes. Your leaders should be equipped with the appropriate skills and knowledge if they are responsible for leading a team. Otherwise, they won't be able to exert authority or manage successfully. Regardless of your industry or the size of your organisation, you should consider working with a professional leadership training provider. This will allow your leaders to get the right knowledge and stay up-to-date with the latest tried-and-tested industry practices.

  1. Communication is key

If you want to create a team of leaders that can manage groups of employees effectively, place emphasis on communication. Perhaps the most important part of any successful business relationship, communication allows you to express ideas clearly which ensures that your employees know what is being asked of them. By allowing your employees to express their thoughts and concerns clearly and simply, and creating a question-friendly environment, you will be able to create a successful leader-worker relationship that works not only for both parties but for your business and its objectives.

  1. Training should not be a one-off job

Although the same could be said of all areas of training, leadership training is particularly important. Therefore, it’s vital that training is not treated as a one-off job – regular training, development and professional development should be baked into all aspects of their job.

Doing so will allow them to stay on top of their growth and develop new skills that can be used to further enhance their leadership.

  1. Set goals and expectations

There’s little point in sending your departmental leaders on a training course without first establishing their goals and expectations of such training. If a particular staff member has been promoted to a leader, for example, they may wish to focus their training goals around confidence building and general leadership development. On the other hand, a seasoned leader may wish to develop a particular management technique they have been struggling to master. Some training providers, including Frosch Learning, can create tailored leadership management solutions that place emphasis on particular pain-points.

  1. Take notes

While you may be given some printed material as part of your training course, studies suggest that taking notes affects cognitive processing. Take a pen and paper with you to your training course, ask questions and jot down the most important points in order to remember them. Not only is note-taking good for your concentration, but it means that you can take back all of your new-found wisdom to the office.

There you have it – five quick tips for leadership training. Don’t hesitate to get in touch with a member of the Frosch Learning team if you’d like to find out more about how we can benefit your organisation.


sales-blogs

4 Reliable Sources to Learn About the Corporate Sales Training Industry

The corporate sales training industry is a competitive beast. There are hundreds of professional sales training providers available for you to consider, but it's often good to get some impartial advice and industry statistics before investing in a training programme for your workforce. Below, we’ve put together four of the most reliable sources of information within the corporate sales training industry, so read on and bookmark your favourites for further reading.

Selling Power

Selling Power Magazine was designed to help you “learn more, earn more”, and by looking at the vast array of topical sales-based features available for your perusal, it’s clear to see why it’s used by thousands of business professionals across the globe. Whether you’re looking for guidance on transforming your sales force, improving your resource planning or optimising pricing, you’ll find something of worth on Selling Power. The publisher also offers a daily newsletter, allowing you to keep up to date with everything sales training as you head to the office.

Training Magazine

As one of the leading sources for professional development, Training Magazine is another website you should add to your bookmarks. With valuable training industry insights from around the world, Training is a resource that you cannot afford to avoid. Publishing a broad range of help guides, features and news articles, the website also offers training predictions which you can use to give your business a competitive edge. The website is host to the Training Top 125, an awards ceremony designed to acknowledge the most successful learning and development programs in the world.

Business2Community

Designed as a community for business professionals to share their thoughts and opinions on social media, finance, lifestyle, technology and sales training, Business2Community is an invaluable resource. With a dedicated section on sales and marketing, you can find articles, industry news and updates that you can use to your advantage in your own business. What’s more, the website is updated every day, meaning that you'll always be in the know with the latest goings on in the industry – including what's happening in innovative sectors, allowing you to get ahead of the curve.

Statista

Whether you require statistics to give your department heads a reason to invest in sales training, or you’d just like to keep on top of the latest industry spending trends, Statista is a resource that you should consider. As one of the world’s most celebrated statistics websites, Statista can also be used as part of your annual training and professional development reports to help you secure funding or make changes to your training programme. While the majority of statistical reports available can be downloaded for free, there are some premium offerings which require a subscription or payment.

At Frosch Learning, we offer corporate sales training to help you make the most out of your employees. Whether you’re looking to improve their selling, negotiation, presentation, or customer service skills, rely on the bespoke, in-house training that we can offer your organisation.


training

Why investing in training for your business is vital in 2017

You might expect us here at Frosch Learning to say that staff training is a worthwhile investment rather than a dead cost, but there really is plenty of evidence to suggest that it is the former rather than the latter – as well as that the right training will become even more important in 2017.

Of course, an obvious reason to invest in training for your business is to upgrade your workforce’s skills – including in such areas as sales, leadership and key account management, which are specialities of ours here at Frosch Learning. This, in turn, helps to make your business more competitive.

Training helps to keep your firm in front of the chasing pack

It is especially difficult for any business to become more competitive if its rivals are marching ahead – and there’s evidence to suggest that employers have been taking employee training more seriously in recent years.

According to one recent study cited by the Association of Accounting Technicians (AAT), the proportion of employees given a structured personal development plan had reached 42%, which was 8% higher than a year earlier. That same survey found that 58% of respondents felt their employer was taking their personal development seriously, up from 52% 12 months earlier.

The survey also discovered that of the 66% of employers that already trained their staff, 47% of them wanted to do more training, and that even of the 34% of employers that didn’t train, 29% wished to do so. Such statistics indicate just how proactive you will need to be as an employer with your approach to training heading into 2017.

More training can improve employee retention

Putting money towards training for your staff can pay dividends.  Stephen MacLaren, Head of Regional Sales Employee Benefits at Al Futtaim Willis, has observed in an article for the Entrepreneur website that the happier workers are, the likelier they are to stay with their employer.

Training can boost employees' happiness; as MacLaren further notes, research by Middlesex University's Institute for Work Based Learning found that 74% of UK workers wished they had received more job training and felt their full potential was out of their grasp.

The message is clear: if you have been deterred from delivering ongoing employee training due to the fear of a high turnover rate, you have good reason to think again. While, on the one hand, you might still be convinced that certain staff would long stay even without any further training, there remain other good reasons to make such training a priority in 2017.

Even workers regard training as crucial

MacLaren has also noted that according to another survey, 70% of workers consider training to be crucial for developing skills directly related to their job, while 66% expected training to improve their performance in their role. Perhaps most vitally, however, 68% believed that workplace training was still relevant regardless of the worker's rank or time in service.

So, as you can see, there are always opportunities to make a big difference to your business’s effectiveness and success by investing in the right training.  Turn to our team here at Frosch Learning for useful and well-run corporate training courses, and you can rest assured that our track record has taken in all kinds of companies  - no stone has been left unturned in this regard.


speaking-conferenc

Should You Invest in Your Own Leadership Training?

You might have long been under the impression that leadership training is only necessary when you have workers in your organisation who you wish to prepare for leadership roles.

However, if you currently hold a leadership role at your company, or even if you don’t, you might have overlooked the merits of investing in leadership training for yourself.

Develop a "promote-from-within" culture

If you are reading this article, there’s a good chance that you are already tasked with the arrangement of regular training for your company’s employees.

It’s a great idea to equip your workers with leadership training / skills, even if not all of them will ever take on leadership roles. After all, simply by developing a "promote-from-within" culture, you can improve your company's appeal to potential future employees.

As Marty Fukuda, Chief Operating Officer of N2 Publishing, explains in an article for the Entrepreneur website, your current team are likely to be more motivated if they believe that there is potential for them to rise up your company's ranks. Another reason for leadership training is that the up-and-coming generation of leaders will be both prepared for leading and exactly the kind of leaders that your organisation needs.

You can better prepare ahead of time

With the help of both open courses and in-house training from our team here at Frosch Learning, there are plenty of great reasons to make use of leadership training for you, too. After all, while you might already be in a leadership position, you will almost certainly still have the potential to become a more effective leader and even further ascend the ranks at your firm.

Even if you are never promoted, further refining your leadership skills could help you and your business to better handle the challenges ahead. Fukuda notes that the right training programme can help in mentally strengthening a trainee for meeting a range of tests, including handling adversity, unforeseen obstacles and losses.

You could more easily cope with an unexpected promotion

Imagine a situation where your company has had to promote you to a leadership role earlier than they had originally intended. They may feel a considerable urgency to arrange leadership training for you; however, with proceedings moving so speedily, you might simply lack the time to take on such training. So, why not pre-empt such a situation by investing in leadership training for yourself right now?

Of course, it would be ideal to never end up in such an awkward "make-do" scenario. However, business, like life itself, can be unpredictable. Therefore, by undertaking your own leadership training at a time when the chances of getting promoted may seem remote, you can follow that training at your own pace and thoroughly soak up the advice that your tutor provides.

Furthermore, making mistakes and learning from them during training is infinitely preferable to real-world blunders, which could prove much more costly to everyone involved in your business.

The fact that according to a study cited by Training magazine, more than one-third of surveyed organisations still consider their leadership development practices to be below average or poor should further alert to you the importance of investing in your own leadership training.

So, why not get in touch with the Frosch Learning team today to talk through your requirements with us in greater detail?


in-house-training

In-House Sales Training: All the Stats, Facts, And Data You Need to Know

When it comes to educating your sales team, you might be uncertain whether you should opt for open courses, where your staff are taught at an external facility, or in-house training, which involves training your workers on your own premises.

You shouldn't completely overlook either option; however, we are going to dedicate particular space here to the features and merits of in-house sales training – along with many of the facts, data and statistics that should further alert you to its importance.

Why should you choose our in-house sales training?

We know that you would like to leave no stone unturned in your attempts to bolster your salespeople's know-how. That's why, here at Frosch Learning, we offer sales education that covers a broad range of bases. Just look at the in-house sales training options on our website, which shows that we can teach skills in selling, negotiating, presentation, winning tenders, customer service and telesales.

As this interesting article on the TrainingZone website makes clear, there are many great reasons to invest specifically in in-house training, including the typically lower cost per delegate than on public training courses, and the potential travel savings for your employees when they don’t need to travel any further than their usual workplace.

The astounding statistics showing the importance of sales training

Did you know that 44% of salespeople give up after a single follow-up, or that 80% of sales require five follow-up phone calls after the meeting? What about that 50% of leads are qualified but not yet ready to buy, or that nurtured leads produce, on average, 20% more sales opportunities than non-nurtured leads?

These and many more mind-blowing sales statistics have been published by HubSpot, and there are various other stats out there outlining how the right sales training could make an immense difference to your team’s results. According to an infographic published on the LevelEleven website, for example, sales managers at world-class sales organisations spend 8.6 hours per month on skills development and product training, and ROI on sales training quadruples when employees receive in-field coaching and reinforcement.

We could cite many more of the statistics that should alert you to the value of the right in-house sales training – such as that it now takes eight cold call attempts on average to reach a prospect, compared to just 3.68 in 2007, or that sales reps using social selling are 50% more likely to meet or exceed their sales quota.

However, we think you get the message by now – that the sales landscape is a dynamic and ever-changing one, making it crucial for your staff to receive sales training that is as comprehensive, relevant and up-to-date as it is convenient around their usual working hours.

Don't completely overlook external courses

However, we would also advise you to keep an open mind about the various open courses that we offer. This is because off-site training has its own unique benefits and so, by making use of both in-house and external options, you can utilise their respective advantages.

You should consider, for example, that off-site trainees are usually harder to contact from your company's premises, and therefore less likely to be hindered by distractions. Furthermore, off-site training opens up opportunities for your employees to network with and learn from delegates from other firms.

Don’t be afraid to contact Frosch Learning today for an in-depth discussion about your organisation’s full range of options for sales training.


organic-1280537_640

Why Investing in Training For Your Business Is Vital In 2017?

You might expect us here at Frosch Learning to say that staff training is a worthwhile investment rather than a dead cost, but there really is plenty of evidence to suggest that it is the former rather than the latter – as well as that the right training will become even more important in 2017.

Of course, an obvious reason to invest in training for your business is to upgrade your workforce’s skills – including in such areas as sales, leadership and key account management, which are specialities of ours here at Frosch Learning. This, in turn, helps to make your business more competitive.

Training helps to keep your firm in front of the chasing pack

It is especially difficult for any business to become more competitive if its rivals are marching ahead – and there’s evidence to suggest that employers have been taking employee training more seriously in recent years.

According to one recent study cited by the Association of Accounting Technicians (AAT), the proportion of employees given a structured personal development plan had reached 42%, which was 8% higher than a year earlier. That same survey found that 58% of respondents felt their employer was taking their personal development seriously, up from 52% 12 months earlier.

The survey also discovered that of the 66% of employers that already trained their staff, 47% of them wanted to do more training, and that even of the 34% of employers that didn’t train, 29% wished to do so. Such statistics indicate just how proactive you will need to be as an employer with your approach to training heading into 2017.

More training can improve employee retention

Putting money towards training for your staff can pay dividends.  Stephen MacLaren, Head of Regional Sales Employee Benefits at Al Futtaim Willis, has observed in an article for the Entrepreneur website that the happier workers are, the likelier they are to stay with their employer.

Training can boost employees' happiness; as MacLaren further notes, research by Middlesex University's Institute for Work Based Learning found that 74% of UK workers wished they had received more job training and felt their full potential was out of their grasp.

The message is clear: if you have been deterred from delivering ongoing employee training due to the fear of a high turnover rate, you have good reason to think again. While, on the one hand, you might still be convinced that certain staff would long stay even without any further training, there remain other good reasons to make such training a priority in 2017.

Even workers regard training as crucial

MacLaren has also noted that according to another survey, 70% of workers consider training to be crucial for developing skills directly related to their job, while 66% expected training to improve their performance in their role. Perhaps most vitally, however, 68% believed that workplace training was still relevant regardless of the worker's rank or time in service.

So, as you can see, there are always opportunities to make a big difference to your business’s effectiveness and success by investing in the right training.  Turn to our team here at Frosch Learning for useful and well-run corporate training courses, and you can rest assured that our track record has taken in all kinds of companies  - no stone has been left unturned in this regard.


reading-books

6 Books About Sales You Should Read

Reading a good book is something that many of us love to do, especially now that the cold winter nights are here. Reading about sales can help you to improve your aptitude in that area of work; however, with so many sales books out there, you might struggle to discern the best of the best.

Thankfully, the corporate software provider HubSpot has already done exactly that...

Growth Juice: How to Grow Your Sales by John A. Weber

In January 2016, HubSpot compiled a list of the 20 most positively-rated sales books according to Amazon. Top of the list is this wonderful concoction of cartoons and solution selling. One reviewer quoted by HubSpot praised "how the end of the book took us through a sales scenario with developed characters who I became familiar with".

Sales Management. Simplified.: The Straight Truth About Getting Exceptional Results from Your Sales Team by Mike Weinberg

When it comes to business, a big dream of yours would likely be your sales team beating quota every month without fail. If that is indeed the case, reading this tome could be a good idea. One reviewer commented that "there is not a senior executive or sales leader out there who won't learn things they can valuably apply in their own businesses."

The Ultimate Sales Revolution: Sell Differently. Change the World. by Steve Lishansky

Here at Frosch Learning, we reckon that the open courses and in-house sales training that we offer for better sales performance can be great for complementing strategies learnt from books like this one, written by what one reviewer has described as a “master of creating successful sales relationships”.

Be Bold and Win the Sale: Get Out of Your Comfort Zone and Boost Your Performance by Jeff Shore      

To attain quota, you will need to venture out of your comfort zone, as this book makes clear. Feel the fear and do it anyway! As one reviewer remarks, "Be Bold focuses on the most critical behavioural issue that stops selling professionals: discomfort."

Ending the Cold War between Salesmen and Customers by Jim Mathers and Andrey Sizov

There's a Cold War still brewing, but no, the Soviet Union hasn't returned - we are referring to the continuing clash between salespeople and potential customers. The aim of Mathers and Sizov with this book is educating on how to become "healthier, happier, and wealthier sales professionals". To use a suitable metaphor, it's time to tear down the Berlin Wall...

DISCOVER Questions Get You Connected: for professional sellers by Deb Calvert and Renee Calvert

Standing out from the competition can be easier said than done in the sales world. However, armed with this book, you could successfully reach out to customers in ways that you may have never even previously considered. One happy reviewer has commented that the book is "excellent" for "giving experienced and novice salespeople guidance on how to ask questions ... and show you care!"

With research quoted by Marketing Donut contributor Robert Clay suggesting that 8% of salespeople get 80% of sales, the importance of the best sales skills has never been clearer – and by swotting up with some of the aforementioned tomes, you can maximise your chances of sales success.


selling skills

10 Selling Skills You Need to be Successful

Perfecting your sales technique is an art. You need to keep abreast of the changing habits of the consumer and then alter your tactics accordingly. In today's ultra-competitive world, it's vital that sales personnel secure as many leads as they can. Here are ten tips that will help you do just that.

Listen to the customer

This might sound obvious, but it's such an important technique to get right. You need to take some time to understand the needs of your client and what they're looking for from you. Once you've listened, you need to ask relevant questions to the client. This technique shows you understand and care about the requirements of the customer.

Be honest with the client

One of the best ways to gain the trust of the buyer is by being transparent about the downfalls of your product. This technique means the customer can ask you questions and look to you for advice, and you can also provide tailored guidance on how to minimise the impact of the downfalls.

Connect with clients on social media

This is a great way of understanding the needs of your demographic and finding out what they're interested in. You could set up Twitter polls to find out how your demographic would respond to certain products or you could invite potential clients to workshops or for a coffee, which is a great way of getting to know your target market on a personal level.

Stay clear of jargon                                                                                             

The client needs to know exactly what they could be buying, and could be put-off by technical descriptions. You need to try and find a way of simplifying down your sales pitches to really engage the client. For example, you could shorten your paragraphs into bullet points that display the key points. The buyer may lack the time and focus on finding the information they need themselves.

Personalise your communications

A client is more likely to become invested in a product if they think the sales literature you produce is aimed directly at them. Try and take some time to hone your copywriting skills, and then you'll be able to produce concise, personal and industry-specific content that shows how your product will benefit individual clients. Generic sales terms will not inspire the buyer. This is an especially useful technique if you're looking to incorporate some email marketing into your strategy.

Prepare thoroughly before calling

Cold calling can be a generic and unimaginative way of contacting potential clients, and conversion rates can be poor when handled in the wrong way. If you're cold-calling a business, try and do some background research first to try and figure out how your product could fit into their company. Just like the point above, it's all about creating personalised communications that will engage the buyer. It's only natural that some salespeople develop a sense of fear about cold-calling, but some comprehensive background notes should help you clinch that sale.

Overcome objections

Objections are part and parcel of selling. Naturally, some buyers are likely to be sceptical of your product at first, especially if you've cold-called them. Having the right responses to these objections could be critical in getting the sale back on track, and this is where Frosch Learning can help. Our two-day Essential Selling Skills course will prepare your sales staff with some counter arguments to some of the most frequent objections they receive.

Follow up on sales

This is a great way of enhancing the customer's perception of you. A couple of weeks after you make a sale, why not contact the client and ask how they are getting on with your product? This will be a great opportunity for the customer to relay any concerns to you, and gives you the chance to offer immediate feedback. If clients know that support is within easy reach, then they could be more inclined to take an interest in more of your stock.

Ask the buyer for a commitment

To move the selling process forward, it's a good idea to present the buyer with a timeline of events. At every stage of the process, tell the client what they need to do next. This technique will keep the client engaged in the process and will stop the lead from going cold.

Be flexible

Although salespeople are often working towards targets and schedules, you should always try and be flexible about your work. Sales could take longer than initially anticipated to close, so it's vital that you stay calm and keep on track. If you take a more aggressive approach and try to close the deal before the buyer has had enough time to make an informed decision, then the lead could go cold.


growth

Strengthening Your Business with Business Development Training

Creating a business that is well-positioned for long-term growth is a taxing process. There's a lot to think about. It's more than just looking for new clients and concentrating on the external factors. In fact, there's a lot you can do in-house to enhance your business' development. Obviously, finding the time to review all of your procedures can be difficult - especially with the amount of work it takes to perfect your external processes - but this is where business development training from Frosch Learning can come in useful.

Grow existing relationships

With so much emphasis placed on winning new contracts and attracting new clients to your business, it can be easy to neglect the clients that you're already dealing with. Existing clients should be taken care of; they're the ones who have already trusted you with their projects. If you're struggling to grow and maintain your client accounts, then perhaps you should take a look at the Key Account Management Course offered by Frosch Learning. This course will teach you how to manage your accounts in a way that's profitable for you and your customers and how to create an internal supportive structure that will allow your accounts to flourish.

Win those important contracts

Business development is a broad line of work, and so our comprehensive range of courses cover a numerous bases. If you need advice and guidance on how to secure more lucrative contracts, then our course in negotiating skills could be just what you're looking for. This course focuses on how to analyse body language during the negotiation process and adapt your stance accordingly. We will also provide you with all the tools needed to secure the best deal for your business and expose you to the decision-making process that clients usually go through when negotiating. Great negotiation skills are essential if your business is to remain ahead of the pack.

Give your business procedures added efficiency

Time management might seem like a simple thing to master, but you may be surprised at just how many employees struggle to cope with a demanding schedule. Poor time management could mean that deadlines are not met, and this could paint an unprofessional picture of your company. Our expert team will help your staff members create a personalised schedule, teach them how to prioritise workloads and offer assistance on how to cope when placed under pressure. It's always a good idea to learn new time management techniques, and you should see some instant results upon completion of the course.

Create a driven workforce

Over time, it's only natural that some employees may start to lose motivation in what they do. If an employee lacks motivation, it could mean that their work does not live up to the required standards. If you decide to take part in a motivational course from Frosch Learning, then your employees will learn how to inspire other people around them, how to overcome any weaknesses they may have and gain access to a world of unique techniques that will raise their motivational levels again.